Conversation Simulator to Elevate Language Skills
Solidroad is a flight simulator for customer conversations. Use our AI-powered role-play tool to improve the technical language skills of your non-native English-speaking reps.
Trusted by Reps at
Gain Confidence
Solidroad CX creates an AI-driven roleplay environment for agents, simulating real-world scenarios pertinent to the supported products or services.
Save Time & Money
After roleplay sessions, detailed reports identify errors and improvement areas, along with recommendations for better performance. Certification for live interactions is granted only after agents consistently meet the required CSAT targets across various scenarios.
Improve Call Skills
Solidroad CX elevates language proficiency for complex support
tiers. Utilizing AI, it enhances team members'
comprehension and communication across live channels, enabling
support tailored to specific products or services. This approach
effectively raises language skills by 1 to 2 CEFR levels,
leading to higher customer satisfaction (CSAT) scores in a
shorter time.
Solidroad CX Features
- An AI-powered roleplay environment for confidence and skill building.
- Historical data analysis to distinguish between good and poor call handling.
- Instant feedback reports that highlight crucial areas for improvement.
- Customizable roleplays to mimic diverse customer types and levels of difficulty.
- Detailed feedback on accent, tone, and actionable improvement suggestions.
- Certification ensuring readiness for live customer support.
Why Solidroad CX?
- Increases language proficiency equivalent to 1 - 2 CEFR Levels.
- Enhances customer experiences significantly.
- Boosts 'Go Live' CSAT scores.
- Accelerates the journey to proficiency.
- Reduces the cost of hiring native or near-native speakers.
Plans for every team size
Personal
Suitable for reps looking to improve their own performance
- 1 user
- Personal workspace
- Custom roleplay builder
- Basic AI feedback
- Email support
Team
Designed for start-ups, SMBs and Mid-market companies
- Up to 50 users
- Multiple admins
- Advanced AI feedback
- Enhanced team reporting
- Live chat support
Enterprise
Perfect for Enterprise companies and BPOs
- 50+ users
- CRM integrations
- Multilingual training
- Single Sign-On (SSO)
- Dedicated support
Elevate Your Call Performance
Unleash the potential of AI-driven conversational training. Transform your team's performance with our advanced AI role play tool.
