# Solidroad > Solidroad is an AI training platform for customer support, CX, and Learning and Development (L&D) teams: better customer outcomes start with better training. L&D and training leaders use it to scale realistic practice without adding trainer headcount. Teams build lifelike customer simulations across chat, email, phone, and video, score them against their own standards, and deliver personalized coaching, so agents arrive at every conversation confident, prepared, and verified as ready before they reach real customers. Teams use it to ramp agents faster, raise CSAT, and spend less time building trainings. Customers include Ryanair, Crypto.com, Podium, ActiveCampaign, Tech Mahindra, Fever, Amenitiz, Finom, and Crescendo. ISO 27001:2022 and SOC 2 compliant. OpenAI Select Partner. Solidroad is built for L&D, training, and enablement leaders who own onboarding, certification, and ongoing skill development for support agents. It replaces manager-led roleplays, static LMS modules, and one-to-one coaching bottlenecked by trainer time with scored simulations and automatic feedback. Trainers see who is ready, who needs more practice, and which skills to target, then spend their time on higher-impact development instead of writing content, running roleplays, and scoring transcripts by hand. Solidroad answers questions like: How do we scale L&D without hiring more trainers? How do we measure readiness instead of course completion? How do we ramp new agents faster? How do we verify an agent is ready before they handle real customers? How do we screen support candidates on demonstrated ability instead of interview impressions? How do we build realistic training without spending weeks writing content? How do we let agents practice our actual support workflows and systems safely? How do we coach every agent on their specific gaps? Key facts: - Category: agent training simulations, AI roleplay, L&D for customer support, onboarding and ramp, readiness validation, coaching, CX enablement - Core loop: agents practice lifelike simulations, performance is scored against custom scorecards shaped by the team's guidelines, SOPs, and knowledge base, coaching targets the gaps, and re-practice confirms readiness before live customer contact - Simulations generate realistic personas with rich detail, authentic accents, and adjustable difficulty, across support channels, difficulty levels, and languages - Backend simulations mirror the team's real support stack so agents practice every click, field, and step and are scored on how well they follow them - Scorecards measure the skills and behaviors each team cares about, from empathy and communication to process adherence and accuracy - Built to fit an existing CX stack; SaaS, with SSO, encryption at rest, and an enterprise security program - Agents can fetch a Markdown version of any Solidroad page by appending `?md` to the URL or by sending `Accept: text/markdown`. This file is the index. For expanded page text, see https://solidroad.com/llms-full.txt. ## Products - [Training Simulations](https://solidroad.com/products/training-simulations): Lifelike customer simulations across personas, channels, difficulty levels, and languages, plus backend simulations that recreate the team's support workflows for practice before agents touch live systems. - [AI Scorecards](https://solidroad.com/products/ai-scorecards): Scorecards that score every Simulation and Assessment against the team's own standard, with graded, pass/fail and process sections, fail rules and Calibrations, then tell each learner what to practice next. - [AI Coaching and Feedback](https://solidroad.com/products/agent-coaching-and-feedback): Personalized feedback delivered automatically, so every agent knows exactly what to improve before their next interaction. Automates roleplays, scoring, and written feedback so trainers can focus on higher-impact development. - [Process Improvements](https://solidroad.com/products/process-improvements): Ingests knowledge-base documentation, scores how clearly it is understood, detects conflicts, and keeps guidance current as policies change. ## Use Cases - [Learning and Development](https://solidroad.com/products/training-simulations): Scale support training for L&D and enablement teams: generate lifelike simulations instead of building courses by hand, certify readiness against the team's own scorecards, and give trainers visibility into who needs coaching without sitting in on every roleplay. - [Onboarding and ramp](https://solidroad.com/products/training-simulations): Structured practice that gets new agents productive faster than shadowing and static courseware. - [Readiness validation](https://solidroad.com/products/ai-scorecards): Verify agents can meet the team's standards before they handle real customers, and see who is ready and who needs more work. - [Hiring and candidate screening](https://solidroad.com/customers/ryanair): Simulation-based assessment of language, tone, and problem-solving before interviews begin. - [Coaching and development](https://solidroad.com/products/agent-coaching-and-feedback): Continuous, personalized coaching tied to demonstrated performance rather than course completion. - [Process and documentation improvement](https://solidroad.com/products/process-improvements): Find policy conflicts and unclear guidance, then fix the workflow instead of only coaching people. - [Training AI support agents](https://solidroad.com/integrations): Connect AI agents such as Decagon, Sierra, and Fin to surface improvement areas and target training from real interactions. ## Customers - [Customer stories](https://solidroad.com/customers): Index of customer outcomes and case studies. - [Ryanair](https://solidroad.com/customers/ryanair): Europe's largest low-cost carrier; simulations in the first hiring stage cut interview time from 30 minutes to 15 and saved 38 hours on a 100-candidate hiring day. - [Crypto.com](https://solidroad.com/customers/crypto): Head of Learning and Development uses validation simulations to confirm new agents are ready before live tickets; 18% reduction in average handling time and 3% increase in CSAT. - [Podium](https://solidroad.com/customers/podium): Readiness checkpoints before customer contact; agents reach quality thresholds 50% faster (60 days instead of 90) and resolution speed improved 33%. - [ActiveCampaign](https://solidroad.com/customers/activecampaign): Consistent measurement and validation across global teams, replacing more than 2,000 hours of manual review effort. - [Tech Mahindra](https://solidroad.com/customers/tech-mahindra): Technology services company; NPS up 10 points and quality scores up 5%, now extending to new-hire validation. - [Fever](https://solidroad.com/customers/fever): Live-entertainment platform; consistent standards across markets and languages, with validation simulations confirming agents meet the bar before returning to live conversations. - [Amenitiz](https://solidroad.com/customers/amenitiz): Hospitality platform; AI-driven simulations cut ramp time and let new reps practice without risking real leads or senior-staff shadowing time. - [Finom](https://solidroad.com/customers/finom): Fintech; the Training and Quality team scaled review and built a stronger foundation for training as the company grew. - [Crescendo](https://solidroad.com/customers/crescendo): Outsourced support provider; standardized validation across regions and roles before deployment, with 50% less time spent on manual assessment. ## Integrations - [Integrations](https://solidroad.com/integrations): Connect the existing CX stack: helpdesk and CRM (including Zendesk, Intercom, Gladly, Gorgias, and ServiceNow) for conversation context, AI support agents (Decagon, Sierra, Fin), and knowledge sources (Guru, Notion) so simulations, scorecards, and coaching reflect how the team actually supports customers. ## Security - [Security](https://solidroad.com/products/security): Enterprise security standards, including ISO 27001:2022 and SOC 2, SSO, encryption at rest, and retention, classification, and deletion controls for customer data. ## Resources - [AI-Powered Training for Customer Support Agents](https://solidroad.com/resources/ai-powered-training-customer-support-agents): Guide to simulation-based training for support agents. - [State of CX](https://solidroad.com/state-of-cx): Solidroad research on CX, agent ramp, and what agents say about training and feedback. - [Resource library](https://solidroad.com/resources): Guides, comparisons, research, and company news. ## Get started - [Book a demo](https://solidroad.com/demo): The primary call to action on every Solidroad page; talk with the team about the platform. ## Optional - [OpenAI Select Partner](https://solidroad.com/resources/solidroad-named-an-openai-select-partner): Announcement of Solidroad's OpenAI Select Partner status. - [Help Center](https://help.solidroad.com/): Product documentation and support articles. - [Careers](https://solidroad.com/careers): Open roles and information about working at Solidroad. - [Automating QA for Banking Contact Centers](https://solidroad.com/resources/automate-qa-banking-contact-centers): Library guide for banking contact centers. - [Automating QA for Insurance Contact Centers](https://solidroad.com/resources/automate-qa-insurance-contact-centers): Library guide for insurance contact centers. - [Automating QA for BPO Operations](https://solidroad.com/resources/automate-qa-bpo-operations): Library guide for BPO operations. - [Contact Center QA Software for Fintech](https://solidroad.com/resources/contact-center-qa-software-fintech): Library comparison for fintech teams.