How Amenitiz Automated Quality Assurance and Unlocked More Time for Coaching with Solidroad

Industry

Hospitality tech

Customer

Basile Jodeau

Knowledge Manager

User since

Aug 2025

Amenitiz provides an all-in-one hospitality management platform.

Amenitiz needed a smarter way to onboard new SDRs without letting rookies fumble live calls with boutique hoteliers. Traditional shadowing hogged senior bandwidth and burning early-stage prospects was too costly. By rolling out structured, AI-driven sales simulations, they cut ramp time, kept every real lead pristine, and let seasoned reps stay focused on revenue while newcomers practised safe “check-ins” until they were guest-ready.

The challenge

Too little time for rigourous QA

Amenitiz’s Care team was spending a huge amount of time manually conducting Internal Quality Scores (IQS) by reviewing a limited sample of customer interactions. This created two major problems:

Team leads were overloaded, forced to spend hours on manual QA instead of coaching.
Results were inconsistent and biased, since only a small sample of interactions was assessed.
Coaching efforts were diluted, with little time or insight available to drive real performance improvement.

“Too much time was spent by team leads on IQS tasks, and bias impacted results. We weren’t focusing enough on coaching or team performance.”

Basile Jodeau

Knowledge Manager

WHY SOLIDROAD?

Fast, scalable and great support

Amenitiz selected Solidroad based on:

Fast integration with their existing systems
Incredible support during onboarding and trial
AI scalability, allowing thousands of interactions to be assessed automatically
A simulation module that added structured roleplay to ongoing coaching efforts

SOLUTION

Every single customer conversation now scored accurately

Amenitiz now uses Solidroad to:

Automatically assess 100% of agent interactions, eliminating the randomness and bias of sample-based reviews
Generate precise, actionable coaching insights from AI-powered feedback
Free up time for team leads to focus on strategy and performance development
Deliver simulation-based training, helping agents sharpen their communication and decision-making

“We chose Solidroad for the quick integration with our tools and the support from the team during the trial.”

Basile Jodeau

Knowledge Manager

RESULT

Driving cultural CX change

While early in adoption, Amenitiz has already seen clear cultural and operational benefits:

Bias eliminated from quality reviews
Thousands of conversations assessed instantly
Team leads recovered significant time
Coaching became more data-driven and precise
Agents welcomed the change, knowing their performance is now being evaluated on their full body of work

CONCLUSION