How Coretelligent Scaled Product Knowledge and Customer Confidence with Solidroad

Coretelligent is a leading IT services and managed solutions provider, helping businesses protect, scale, and optimize their technology through white-glove support and expert infrastructure management.

95%

reps felt training ↑ product knowledge

98.5%

feel more confident

94%

would recommend to a colleague

Industry

IT Services & Managed Solutions

Customer

Nicole Krutzfeldt, L&D Program Manager and Trainer

User since

Jul 2025

Coretelligent is a leading IT services and managed solutions provider, helping businesses protect, scale, and optimize their technology through white-glove support and expert infrastructure management.

Coretelligent needed a scalable way to turn product knowledge into real customer confidence. But traditional training (shadowing managers, LMS modules, quizzes etc...) was passive and didn’t help employees actually practice or apply what they’d learned. By integrating Solidroad’s customizable simulations, Coretelligent moved from static product videos to hands-on, scenario-based training across the company. Now, employees and new hires actively practice explaining products and handling customer questions, leading to measurable boosts in product understanding, confidence, and customer communication: without adding extra trainers or headcount.

The challenge

Coretelligent Struggled to Turn Product Knowledge into Confident Conversations

As Coretelligent continued to grow, its Learning & Development team faced a critical challenge:

There was no scalable way to practice product explanations or customer service skills across the organization.
Team members lacked confidence speaking to clients about the company’s full suite of products and services.
Existing training resources—such as 10–15 minute product recordings—offered information but lacked interactivity or application.

This created a gap between knowledge and delivery, which impacted customer conversations and cross-sell opportunities.

We had no way to effectively practice for folks’ ability to speak about our products and customer service skills, and be able to scale it for the size of the company.

Nicole Krutzfeldt, L&D Program Manager and Trainer

L&D Program Manager & Trainer

WHY SOLIDROAD?

Why Did Coretelligent Go With Solidroad?

Coretelligent selected Solidroad because it checked every box:

Functionality & customization – The team could tailor scenarios to match specific training needs.
Backend reporting – Provided insights into performance and progress across teams.
Affordability – Fit within budget while offering significant value at scale.

SOLUTION

One Platform, Many Uses: Training, Hiring, and Role-plays

Coretelligent now uses Solidroad as a central part of its training and hiring programs, integrating it in multiple areas:

1. Product & Services Training

Employees watch product training videos
Then complete a written assessment
Followed by a verbal simulation via Solidroad, where they must summarize the product and its key benefits
This ensures reps don’t just watch, but internalize and articulate what they’ve learned

2. Customer Service Skills Screening

Used as part of the hiring process to assess candidate communication and service style
Ensures new hires align with company expectations before they start engaging customers

3. Future Use Cases Underway

In-depth sales training simulations
Advanced customer service roleplays to drive performance and consistency

Solidroad was able to give us what we needed in terms of functionality, customization, backend reporting, and met the pricing requirements we had.

Nicole Krutzfeldt, L&D Program Manager and Trainer

L&D Program Manager & Trainer

RESULT

Results:

Surveys from employees show strong, measurable impact:

95% said the training increased their product knowledge
98.5% feel more confident talking about Coretelligent’s offerings
94% would recommend the training to a colleague
89% said the simulations felt relevant to their work

CONCLUSION

Coretelligent Built a Smarter, Repeatable Way to Train and Grow Talent

Solidroad has helped Coretelligent bridge the gap between knowledge and real-world application, building a more confident, capable team that can clearly articulate value to customers.

Scaled practice-based training without expanding headcount
Increased employee confidence and engagement
Improved hiring, onboarding, and product education

By embedding Solidroad across their training lifecycle, Coretelligent has built a repeatable, measurable way to train, assess, and level-up their workforce efficiently and effectively.