Support Agent Coaching
Coaching that improves every interaction
Coaching that improves every interaction
Turn complex conversation data into simple guidance, detect opportunities for improvement, and coach agents with clarity and speed.
Turn complex conversation data into simple guidance, detect opportunities for improvement, and coach agents with clarity and speed.
Teach agents exactly how to master their next conversation.
Teach agents exactly how to master their next conversation.
Create lifelike customer support simulations
Create lifelike customer support simulations
Create lifelike customer support simulations
Build and assign customized AI simulations that look, sound, and behave like your real customers.
Build and assign customized AI simulations that look, sound, and behave like your real customers.
Build and assign customized AI simulations that look, sound, and behave like your real customers.
Evaluate performance with precision
Evaluate performance with precision
Evaluate performance with precision
Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence.
Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence.
Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence.
Send personalized coaching, automatically
Send personalized coaching, automatically
Send personalized coaching, automatically
Provide agents with automatic coaching insights and surface trends for trainers at a glance.
Provide agents with automatic coaching insights and surface trends for trainers at a glance.
Provide agents with automatic coaching insights and surface trends for trainers at a glance.
Remove the bottlenecks of manual coaching.
Remove the bottlenecks of manual coaching.
Solidroad automates tedious coaching tasks like role-plays, manual scoring, transcript reviews, and written feedback, eliminating hours of repetitive work so trainers can focus on higher-impact development.
Solidroad automates tedious coaching tasks like role-plays, manual scoring, transcript reviews, and written feedback, eliminating hours of repetitive work so trainers can focus on higher-impact development.
Solidroad automates tedious coaching tasks like role-plays, manual scoring, transcript reviews, and written feedback, eliminating hours of repetitive work so trainers can focus on higher-impact development.
Ensure agents are ready for real customers.
Ensure agents are ready for real customers.
Realistic, dynamic simulations help agents build confidence, sharpen judgment, and understand how to respond under pressure, long before they speak with actual customers.
Realistic, dynamic simulations help agents build confidence, sharpen judgment, and understand how to respond under pressure, long before they speak with actual customers.
Realistic, dynamic simulations help agents build confidence, sharpen judgment, and understand how to respond under pressure, long before they speak with actual customers.
Accelerate time to proficiency.
Accelerate time to proficiency.
Deliver structured, repeatable practice and immediate feedback to shortens the skill-building process and help agents reach proficiency in weeks, not months.
Deliver structured, repeatable practice and immediate feedback to shortens the skill-building process and help agents reach proficiency in weeks, not months.
Deliver structured, repeatable practice and immediate feedback to shortens the skill-building process and help agents reach proficiency in weeks, not months.
"We now know agents meet our quality bar before they ever touch a customer. That's the difference."
"We now know agents meet our quality bar before they ever touch a customer. That's the difference."
Marissa Taylor
Manager Product Support
50%
Faster time to quality threshold