AI Agent QA + Benchmarking
The new standard for measuring AI support quality.
The new standard for measuring AI support quality.
Evaluate every AI response and handoff with consistent, policy-aligned scoring that exposes gaps, trends, and opportunities to improve.
Evaluate every AI response and handoff with consistent, policy-aligned scoring that exposes gaps, trends, and opportunities to improve.
Spot support issues before your customers do.
Spot support issues before your customers do.
Score every interaction automatically
Score every interaction automatically
Score every interaction automatically
Get visibility across channels with automated scoring for 100% of AI-generated responses.
Get visibility across channels with automated scoring for 100% of AI-generated responses.
Get visibility across channels with automated scoring for 100% of AI-generated responses.
Target hallucinations and errors immediately
Target hallucinations and errors immediately
Target hallucinations and errors immediately
High-risk AI responses are flagged instantly, giving your team immediate insight into what needs review.
High-risk AI responses are flagged instantly, giving your team immediate insight into what needs review.
High-risk AI responses are flagged instantly, giving your team immediate insight into what needs review.
Improve AI models with targeted feedback
Improve AI models with targeted feedback
Improve AI models with targeted feedback
Use feedback to make refinements that help your AI agent of choice improve over time.
Use feedback to make refinements that help your AI agent of choice improve over time.
Use feedback to make refinements that help your AI agent of choice improve over time.
Scale QA coverage from 1% to 100%.
Scale QA coverage from 1% to 100%.
No sampling. No backlog. Solidroad reviews every interaction across your human and AI agents, giving your QA team visibility into what’s actually happening across support.
No sampling. No backlog. Solidroad reviews every interaction across your human and AI agents, giving your QA team visibility into what’s actually happening across support.
No sampling. No backlog. Solidroad reviews every interaction across your human and AI agents, giving your QA team visibility into what’s actually happening across support.
Identify high-risk interactions.
Identify high-risk interactions.
Pattern detection and scoring logic work together to surface interactions that pose customer, compliance, or brand risk, and elevates them to your QA team for immediate review.
Pattern detection and scoring logic work together to surface interactions that pose customer, compliance, or brand risk, and elevates them to your QA team for immediate review.
Pattern detection and scoring logic work together to surface interactions that pose customer, compliance, or brand risk, and elevates them to your QA team for immediate review.
Build a QA engine tailored to your team.
Build a QA engine tailored to your team.
Solidroad’s AI model is trained on your real conversations, policies, and scorecards, so that every reviewed interaction is scored according to your voice, workflows, and expectations.
Solidroad’s AI model is trained on your real conversations, policies, and scorecards, so that every reviewed interaction is scored according to your voice, workflows, and expectations.
Solidroad’s AI model is trained on your real conversations, policies, and scorecards, so that every reviewed interaction is scored according to your voice, workflows, and expectations.
“Solidroad is simple but powerful. It’s already changing how we score and support our team.”
“Solidroad is simple but powerful. It’s already changing how we score and support our team.”
Natalia García Jané
Senior Operations Manager (Customer Care)
100%
Customer interactions scored