AI Training Simulations

Prepare your agents for anything.

Build confidence, reduce escalations, and improve customer satisfaction. Lifelike customer training simulations give agents real-world practice, before day-one and long after.

Simulations so real, agents forget they're training.

Build immersive customer simulations

Build immersive customer simulations

Generate realistic scenarios across personas, support channels, difficulty levels, and languages.

Generate realistic scenarios across personas, support channels, difficulty levels, and languages.

Train across your support ecosystem

Train across your support ecosystem

Give agents practice in chat, email, phone, and video. Plus, backend tools mirror your support environment.

Give agents practice in chat, email, phone, and video. Plus, backend tools mirror your support environment.

Evaluate performance with precision

Evaluate performance with precision

Score simulations against custom rubrics shaped by your guidelines, SOPs, and knowledge base.

Score simulations against custom rubrics shaped by your guidelines, SOPs, and knowledge base.

Set the standard for realistic role-plays.

Generate personas that mirror real customers. Rich details, authentic accents, adjustable difficulty, and lightning-fast replies make every simulation feel like the real thing.

Generate personas that mirror real customers. Rich details, authentic accents, adjustable difficulty, and lightning-fast replies make every simulation feel like the real thing.

Mirror and train on your agents' support stack.

Recreate your support workflows so agents can practice every click, field, and step, and get scored on how well they follow them. Backend simulations build operational precision long before agents touch live systems.

Recreate your support workflows so agents can practice every click, field, and step, and get scored on how well they follow them. Backend simulations build operational precision long before agents touch live systems.

Higher CSAT starts with better practice.

Give agents rich practice, grounded in your customers’ needs and your real support stack. With stronger skills and fewer mistakes, agents deliver the kind of experiences that move CSAT in the right direction.

Give agents rich practice, grounded in your customers’ needs and your real support stack. With stronger skills and fewer mistakes, agents deliver the kind of experiences that move CSAT in the right direction.

"We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers."

"We have complete visibility into quality across hundreds of thousands of conversations. We can verify agent readiness before it impacts customers."

Alex Dimitrov

Head of Training

18%

Reduction in Average Handling Time

Raise the bar for every customer interaction

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Raise the bar for every customer interaction

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COMPANY

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Raise the bar for every customer interaction

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COMPANY

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