Score every conversation, automatically.

Solidroad’s Auto QA reviews 100% of interactions.
Full coverage. No guess work. No blind spots.

Solidroad’s Auto QA reviews 100% of interactions. Full coverage. No guess work.
No blind spots.

Your CX team’s new AutoQA engine

Loved by teams who don’t miss a thing

Why CX teams choose Solidroad AutoQA

Why CX teams choose
Solidroad AutoQA

Full visibility

Full visibility

Every call, chat, and ticket reviewed, instantly.

Every call, chat, and ticket reviewed, instantly.

Effortless accuracy

Effortless accuracy

AI-powered scorecards track what matters most.

AI-powered scorecards track what matters most.

No extra headcount

No extra headcount

Auto QA without expanding the QA team.

Auto QA without expanding the QA team.

How it works

Define your criteria

Set up custom scorecards aligned to your workflows.

Auto-review at scale

Every interaction gets reviewed, scored, and flagged.

Act on insights

Spot trends, fix gaps, and coach with confidence.

Improve CX operations
with Solidroad’s powerful AI

From scaling startups to global brands — see what they’re saying about Solidroad.

Build flexible scorecards

Capture what quality means to you

Auto-tag behaviours

Detect highlights, key actions and moments instantly

Identify high-risk interactions

Surface coaching opportunities fast

Sync with support tools

Plug into Intercom, Zendesk, and more

Trusted by leading teams

From scaling startups to global brands — see what they’re saying about Solidroad.

"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support

"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support
"This has transformed how we train our support team—more efficient, effective, and scalable."
Alex Dimitrov
Head of Training
"This approach has transformed how we train our team—more efficient, more engaging, and ultimately better for our customers."
Marissa Taylor
Manager Product Support

FAQ's

How does your scoring work?

Can I customise the scorecards?

How fast can I go live?

What channels are supported?

How does your scoring work?

Can I customise the scorecards?

How fast can I go live?

What channels are supported?

How does your scoring work?

Can I customise the scorecards?

How fast can I go live?

What channels are supported?

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