Automated Quality Assurance

See every signal. Solve every problem.

Review 100% of agent interactions in an instant, surface the issues that need attention, and automatically assign targeted trainings to the relevant individuals and groups.

Sampling hides issues. AutoQA exposes them.

Score every interaction automatically

Score every interaction automatically

Get complete visibility across channels with automated scoring for 100% of interactions.

Get complete visibility across channels with automated scoring for 100% of interactions.

Review the highest-risk issues and errors

Review the highest-risk issues and errors

High-risk issues are flagged to your QA team for immediate review and action.

High-risk issues are flagged to your QA team for immediate review and action.

Improve support agent performance

Improve support agent performance

Deliver targeted trainings that help agents improve quickly and consistently.

Deliver targeted trainings that help agents improve quickly and consistently.

Build a QA engine tailored to your team.

Solidroad’s AI model is trained on your real conversations, policies, and scorecards, so that every reviewed interaction is scored according to your voice, workflows, and expectations.

Solidroad’s AI model is trained on your real conversations, policies, and scorecards, so that every reviewed interaction is scored according to your voice, workflows, and expectations.

Scale QA coverage from 1% to 100%.

No sampling. No backlog. Solidroad reviews every interaction across your human and AI agents, giving your QA team visibility into what’s actually happening across support.

No sampling. No backlog. Solidroad reviews every interaction across your human and AI agents, giving your QA team visibility into what’s actually happening across support.

Identify high-risk interactions.

Pattern detection and scoring logic work together to surface interactions that pose customer, compliance, or brand risk, and elevates them to your QA team for immediate review.

Pattern detection and scoring logic work together to surface interactions that pose customer, compliance, or brand risk, and elevates them to your QA team for immediate review.

“Solidroad is simple but powerful. It’s already changing how we score and support our team.”

“Solidroad is simple but powerful. It’s already changing how we score and support our team.”

Natalia García Jané

Senior Operations Manager (Customer Care)

100%

Customer interactions scored

Raise the bar for every customer interaction

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Raise the bar for every customer interaction

MENU

COMPANY

Social

Raise the bar for every customer interaction

MENU

COMPANY

Social

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