At Solidroad, we believe great customer experiences come from consistency—every refund processed correctly, every complaint handled with empathy, every workflow followed with precision. That’s why we’re excited to announce our latest integration: Guru + Solidroad.

With this new connection, teams can now bring their Guru knowledge base directly into Solidroad—making it easier than ever to turn knowledge into measurable quality and training outcomes.

Why it matters

Most teams already rely on Guru Cards to document “how work gets done.” But too often, that knowledge sits passively in a library rather than actively shaping performance. Solidroad closes that gap by embedding Guru directly into your quality and training workflows.

• In Quality: Pull Guru Cards into Solidroad to score process-based activities like processing a refund, filing a complaint, or updating an account. Instead of relying on vague standards, evaluators can measure against the same step-by-step processes your team already knows and uses.

• In Training: Use the same Guru Cards to create scenarios and score reps in Solidroad’s Training environment. Whether onboarding new hires or upleveling veterans, your training mirrors the exact processes they’ll follow on the job.