Scorecards

Your rubrics. Your rules. Scoring every interaction.

Create flexible, dynamic scorecards that grade every human and AI support interaction against your unique definition of quality.

The sharpest QA instincts, now on autopilot.

Scoring that gets smarter with each calibration

Scoring that gets smarter with each calibration

Each calibration sharpens the scoring model, aligning evaluations with your team’s real standards.

Each calibration sharpens the scoring model, aligning evaluations with your team’s real standards.

Instantly score your entire queue

Instantly score your entire queue

No sampling, no guesswork. 100% of conversations are evaluated with consistent, reliable logic.

No sampling, no guesswork. 100% of conversations are evaluated with consistent, reliable logic.

Dynamic scorecards fit the way you grade

Dynamic scorecards fit the way you grade

Customize criteria and weighting so scoring aligns with your exact QA standards and workflows.

Customize criteria and weighting so scoring aligns with your exact QA standards and workflows.

Turn your QA logic into a unique scoring system.

Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.

Control how quality is measured by configuring custom metrics, weighting critical steps, establishing automatic pass/fail triggers, and embedding your team’s expertise into every evaluation the system performs.

Score the subtle signals that shape experiences.

Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.

Solidroad interprets multi-turn exchanges, customer emotions, and agent decision-making, scoring each moment using the same depth of understanding your most experienced QA reviewers would apply manually.

Improve quality continuously. Not quarterly.

Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.

Every calibration, correction, and score adjustment feeds back into the model, refining how conversations are evaluated and ensuring your QA standards get sharper with each interaction reviewed.

“Solidroad is simple but powerful. It’s already changing how we score and support our team.”

“Solidroad is simple but powerful. It’s already changing how we score and support our team.”

Natalia García Jané

Senior Operations Manager (Customer Care)

100%

Customer interactions scored

Raise the bar for every customer interaction

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Raise the bar for every customer interaction

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COMPANY

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Raise the bar for every customer interaction

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COMPANY

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