How quickly can we build training for a new client program?

Your trainers build it themselves, so work starts as soon as the client hands over its material. Upload the client's policies, knowledge base articles and call flows, and Solidroad drafts Simulations and Scorecards from them for your trainers to edit. You don't wait on a vendor's content team.

Can agents practice before they have access to the client's systems?

Yes. System simulations give agents a working replica of the client's software, such as a CRM or order system, beside the AI customer. They practice the conversation and the clicks together without a login to the live system, and Solidroad scores how accurately they enter the data.

How do we show a client that agents are ready?

With scored practice against the client's own standard. Every attempt is scored on a Scorecard that reflects what the client expects, Assignments set a passing score, and agents are certified when they pass. Reports show completion and scores by agent and team, and you can export them as CSV for the client review.

Is our clients' data kept secure?

Yes. Solidroad is ISO 27001:2022 and SOC 2 compliant, encrypts data at rest and supports single sign-on (SSO) and SCIM provisioning. You can keep data in the US or the EU.

Win more client programs. Get agents production-ready faster.

Accelerate knowledge transfer, reduce training time and deliver better-performing teams with Solidroad.

Turn client knowledge, processes and workflows into realistic AI training Simulations. Let agents practice customer conversations and systems before going live, while giving trainers and operations leaders clear visibility into performance, progress and production readiness.

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What changes when agents practice first

Published results from Solidroad customers.

50%
Faster to quality threshold
Podium customer story
20%
Shorter time to quality threshold
Crescendo customer story
25%
Higher applicant pass-through
Crescendo customer story

Ready agents for every client program

Solidroad helps you win new client programs, ramp agents faster and hire people who can do the job.

Win more programs
AI Simulations transfer each client's knowledge, systems and processes to your frontline team. Agents practice the program before go-live, so they start confident and ready to take live contacts.
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Ramp faster, keep more
Agents practice the real job before their first live contact, so new hires reach proficiency sooner and each new program opens with better-prepared agents on the floor.
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Hire better
Assessments screen candidates at volume, before the interview. Each candidate handles a scored AI customer conversation from a link, so every site hires to the same standard. You can also check language level on the CEFR scale.
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Practice every conversation your programs run on

You set up each Simulation for the job: the Persona, the learner's role, the difficulty and the language. Agents practice on chat, email or phone.

CX rep training and scoring
Support agents practice real customer conversations on chat, email and phone, and every attempt is scored against your client's Scorecard, with feedback on what to practice next.
Manager training
Team leads practice giving feedback, coaching and hard conversations, with the AI playing an agent on their team.
Cold call training
Outbound agents practice the opener, get past “not interested” and book the next step with a realistic prospect.
Retail sales training
Agents answer product questions, recommend the right fit and upsell to shoppers who are unsure or watching their budget.
Discovery call training
Agents practice asking the right questions, uncovering needs and handling objections before they propose a solution.

How a new client program runs on Solidroad

What your team does between client handover and go-live.

Build Simulations from the client's material
Upload the client's policies, knowledge base and call flows. Solidroad drafts Simulations from them, and your trainers edit them to fit the program.
Practice in a replica of the client's software
System simulations put a working replica of the client's software beside the AI customer. Agents practice the conversation and the clicks without touching the live system.
Score practice against the client's Scorecard
Every attempt is scored against a Scorecard that reflects what the client expects, with feedback straight after on what to practice next.
See who is ready before go-live
Assignments set a passing score, and agents are certified when they pass. Reports show who is ready, by agent and team, before the program goes live.

Security for every client program

Solidroad is ISO 27001:2022 and SOC 2 compliant, so your clients' data is protected by audited, independently verified controls. We support single sign-on (SSO) and encrypt data at rest.

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